Categories: General News

Ikeja Electric customers lament network failure, unable to recharge electricity for days

Customers of Ikeja Electric, one of Nigeria’s leading utility companies, have expressed frustration over poor network connectivity, which has made it impossible for them to recharge their electricity meters for the past two days.

In interviews conducted by Vanguard, several residents connected to Ikeja Electric reported persistent network issues, with all attempts to recharge proving unsuccessful, even though electricity supply was available.

Ebuka, a resident of Ago-Palace in the Okota area of Lagos, shared his frustration: “My electricity ran out on Tuesday, and I’ve been trying to recharge since then, but the network keeps bouncing it back. I had to buy fuel for my generator, even though power is available in my compound. It’s really frustrating that I didn’t top up my meter earlier.”

Similarly, Ayotunde, a resident of Surulere near Kilo bus stop, revealed that the network failure has persisted throughout the week. “It’s frustrating. I can’t stay calm anymore. I might have to call them out on social media because I don’t understand why such a minor issue is taking so long to fix,” he told Vanguard in a phone interview.

When contacted, Ikeja Electric’s Head of Corporate Communications, Mr. Kingsley Okotie, confirmed the network issues and explained that the problem was part of a nationwide outage affecting multiple sectors. “There is a network failure across Nigeria, impacting several industries, including banks, which is causing many transaction failures. Ikeja Electric is not an exception, but we are working to resolve it,” Okotie said.

Asked when the situation would be resolved, Okotie responded, “I can’t give a definite time, but we are working on it.”

On Ikeja Electric’s official Instagram page, a notice was issued apologizing for the disruption. It read:

“Dear Esteemed Customer,

We sincerely apologize for your inability to use our payment channels.

Our internet service providers are experiencing severe infrastructure issues, and we are working closely with them to resolve this and restore normalcy as soon as possible. Thank you for your patience and understanding.”

wetechdevs

Recent Posts

Federal Government Announces Industrial Hubs in Four States to Revamp Manufacturing Sector

Abuja, Nigeria – In a major push to revitalize Nigeria's industrial sector, the Federal Government has…

5 months ago

Manufacturers Lament Unfair FX Forward Treatment by Banks, Threaten Industrial Action

Lagos, Nigeria – Nigerian manufacturers are raising alarm over what they describe as "predatory practices" by…

5 months ago

Nigerian Stock Market Sentiment Turns Negative as CBN Holds Interest Rate at 27.5%

Lagos, Nigeria – The Nigerian Exchange (NGX) has slipped into bearish territory following the Central Bank…

5 months ago

Nigeria Revamps Trade Strategies and Investment Climate to Boost Global Competitiveness

Abuja, Nigeria | [Current Date] – The Federal Government has launched a comprehensive review of Nigeria’s…

5 months ago

Nigeria Customs, FMITI Launch Historic Nigeria-East/Southern Africa Air Cargo Route to Boost Intra-African Trade

Abuja, Nigeria | [Current Date] – In a landmark move to enhance continental trade, the Nigeria Customs…

5 months ago

CBN Expands Financial Inclusion with Non-Resident BVN Gateway

New Policy Enables Diaspora Nigerians, Foreign Investors to Access Banking Services Abuja, Nigeria | [Current…

5 months ago